Refund and Returns Policy

At Takumaforge, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our refund and returns policy ensures a smooth and fair process. Below are the details of our policy:

Returns

We accept returns under the following conditions:

1. Eligibility:

•Items must be returned within 14 days of receiving the order.

•The product must be in new and unused condition, with original packaging and all accessories included.

2. Non-Returnable Items:

•Customized or personalized items (unless defective).

•Items that show signs of use, damage, or alteration.

3. Return Process:

•To initiate a return, contact us at shop@katanashops.com with your order number, reason for return, and any supporting details or photos if applicable.

•We will provide instructions on how and where to send your return.

4. Return Shipping Costs:

•Customers are responsible for covering return shipping costs unless the return is due to a defect or incorrect item received.

•We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

1. Eligibility for Refunds:

•Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

•If approved, the refund will be processed to your original payment method within 7-10 business days.

2. Partial Refunds:

•In some cases, partial refunds may be granted for items returned not in their original condition or missing parts not due to our error.

3. Non-Refundable Costs:

•Shipping charges (if any) are non-refundable, except for cases of defective or incorrect items.

Exchanges

•We do not offer direct exchanges. If you need a replacement, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

1. Reporting Damages:

•If you receive a damaged or defective item, contact us immediately at shop@katanashops.com with your order details and photos of the issue.

•Claims must be made within 7 days of receiving the item.

2. Resolution:

•We will replace defective items or provide a refund, including shipping costs for returns due to our error.

Cancellation Policy

1. Order Cancellation:

•Orders can be canceled before shipment for a full refund.

•Once shipped, the order is subject to the returns policy.

2. Custom Orders:

•Customized orders cannot be canceled once production has started.

For any questions or assistance, please contact us at shop@katanashops.com. We’re here to help and ensure your experience with Takumaforge is exceptional!

Thank you for choosing Takumaforge.

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